❓ Frequently Asked Questions
Q1: How can I get the most suitable and best machine for me?
Please reach out to our team and provide details about the material you want to process and how you plan to use the machine. Based on your needs, our experienced technicians and engineers will offer you the best recommendations.
Q2: Compared with other suppliers, what is your machine's advantage?
Our machines are equipped with high-end laser sources from well-known brands and genuine control cards, ensuring stable performance. We prioritize high-quality components throughout the machine, ensuring excellent overall performance and long-term reliability.
Q3: How is the payment handled?
We accept payment via Telegraphic Transfer (T/T) to our official bank account, or via Western Union (WU). We also support trade insurance orders for secure transactions.
Q4: Is the machine easy to operate for a first-time user?
Yes, the EZCAD software is user-friendly. We provide detailed manuals and instructional videos. Additionally, our technicians can offer remote support through TeamViewer or email if you need further assistance.
Q5: What is the guarantee if the machine breaks down?
The machine comes with a 1-year warranty, and the laser source has a 2-year warranty. For non-consumable parts, we will replace them free of charge if the issue is due to a manufacturing defect during the warranty period.
Q6: If the machine has a problem at my location, what should I do?
If issues encounter under normal use within the warranty period, we will send necessary parts free of charge. Our technicians will also provide step-by-step guidance to resolve the issue effectively.