Frequently Asked Questions
Are you a manufacturer or a trading company?
We are a factory and have been in the laser field for more than 10 years, ensuring professional technical support and quality control.
What is the estimated delivery time for an order?
Generally, it will take 7 to 10 days after receiving your advance payment. The specific time depends on the specific items and order quantity.
Do you provide samples for testing?
Yes, we can offer samples for free charge; however, customers are responsible for the courier/shipping costs.
What are your standard payment terms?
For orders under 5000 USD, 100% in advance. For orders over 5000 USD, 30% T/T in advance and the balance before shipment.
What materials can this machine mark?
This MOPA fiber laser marking machine is ideal for metal materials and is capable of color marking on stainless steel and deep engraving on various metals.
What is the expected lifetime of the laser source?
The laser source has a long-term durability with a lifetime of approximately 100,000 hours.